Introduction

Welcome to The Collective. These Terms and Conditions govern your access to and use of our visual media services and website. By booking with us or using our content, you agree to the terms outlined below. If you do not agree with these terms, please refrain from using our services.


1. License of Media

Upon full payment, you are granted a non-exclusive, non-transferable license to use the delivered media — including photographs, video, floor plans, aerial images, and virtual tours — for the following purposes:

  • Marketing the specific property for which the media was commissioned (for sale or rent).

  • Promoting your services as a real estate agent or your affiliated brokerage.


2. Usage Restrictions

To protect the integrity and authorship of our work:

  • Media may not be sold, sublicensed, or transferred to third parties without written permission from The Collective.

  • Media may not be repurposed to market any other property without obtaining a new license.

  • Copyright remains with The Collective and/or the original creator of the media.


3. Hosted Media & Expiration

Media hosted by The Collective — including property websites, Matterport tours, and marketing kits — is included for one (1) year from the date of delivery. Hosting extensions may be available upon request for an additional fee.


4. Edits & Alterations

We aim for accuracy and consistency in every deliverable.

  • If edits are needed, requests must be submitted through The Collective to ensure quality control.

  • Clients may not alter, re-edit, or manipulate the media in ways that misrepresent the property or conflict with MLS guidelines.


5. Delivery Timelines

  • Standard photo delivery is the next business day by 5:00 PM local time unless otherwise agreed in writing.

  • Add-on services such as floor plans, 3D tours, and video may require additional time.


6. Payment Terms

  • Payment is due at the time of order unless other terms have been agreed to in writing.

  • Final media may be withheld until payment is received.


7. Acceptance of Terms

By placing an order or downloading deliverables, you agree to abide by these Terms and Conditions. These terms are subject to change without prior notice. Updated terms will be posted on our website.